Client Service: The Key to Success
Please Note: This course has already
been held.
Date: Thursday, November 21, 2002
Location: Suffolk University Law School, 120 Tremont St., Boston, MA
Time: 04:00 PM - 07:30 PM
Registration Information
The relationships that you develop with your clients will be THE most important aspect of achieving success and development of your business. Understanding what a client needs in terms of expertise and feedback and delivering on those needs is a critical step in developing and managing your client relationships. This seminar will refine your basic skills and offer new insights into how to maintain client relationships. It will provide a strategic yet practical approach to service that results in loyal clients and satisfied providers. This intensive, interactive seminar will foster and develop your awareness of what good client service means and how to implement it in your practice.
Whether you are a sole practitioner, associate, partner or legal administrator, you will gain valuable insight into a key element of successful law practice - building & maintaining good client relationships.
Attend and Learn:
- How to improve your relationships with clients, both internally and externally
- How to create customer service appropriate for your business needs
- How to maintain relationships
- How to develop a firm-wide client service mentality
~ ABOUT THE FACULTY ~
Professor Susan P. Gaskell, J.D., M.P.A., B.A., is Assistant Professor of Education and Human Services at Suffolk University. She was the Director of Human Resources at Bentley College and Manager of Personnel Services and Employment at MIT.
Terri White has over 18 years experience as an administrative assistant for Goodwin Procter LLP working closely with Firm clients and staff. Terri’s prior experience includes teaching a business skills program for the City of Boston. Terri holds a B.S. in Business Education and an M.S. in Adult/Organizational Learning from Suffolk University.
| Date: |
|
Thursday, November 21, 2002 |
| Tuition: |
|
Tuition is $69.
|
| Walk-Ins: |
|
Space is limited. Registrations at the door are welcome, but please register in advance to reserve a seat and your written course materials or call to confirm space availability.
|
| Refunds: |
|
Written requests for cancellations received via fax or email 24 hours prior to the program will be granted a refund, minus a $15.00 charge. If you cannot attend, you may send a substitute, otherwise you will receive the written course materials.
|
| Location: |
|
Suffolk University Law School, 120 Tremont St., Boston, MA
|
| Credit: |
|
Approved for CLE Credit in RI, NH, VT, ME & NY. Also approved for 3 hours of CAFL credit.
|
Special
Needs: |
|
If you have special needs addressed by the Americans with Disabilities Act, please notify us as soon as possible.
|
Directions to the Law School.
|
|
Library 
